Purchase Qualification: Buyers must possess the necessary import qualifications. If they do not, they will need to find a customs clearance company to handle customs clearance, tax payment, and cargo collection at the destination port. Otherwise, the transaction cannot be completed.
As a prefabricated housing supplier, our company provides value-added services including product quality, accurate communication, reliable manufacturers, and effective after-sales support. We integrate pre-sales, sales, and after-sales services, breaking down the entire process into a streamlined foreign trade procurement workflow. These processes are standardized and implemented by all employees within the company. We utilize Notion to create a visualized, end-to-end customer tracking system, facilitating real-time feedback on production videos, spot checks, and loading. We aim to provide our clients with a professional, efficient, accurate, and pleasant procurement experience. We look forward to your inquiry.
Pre-sales Service:
- External presentation channels: LinkedIn, YouTube, (several social media platforms), Notion; focusing on localized needs and actively embracing various promotional methods;
- Inquiry and contact establishment phase: Sales teams are divided into country/region categories, with dedicated personnel assigned to each region to ensure timely responses. The principle is to avoid over-selling and provide solutions to customers. For technical consultation and answers, timely confirmation with technical personnel is crucial, and real-time three-way communication with the customer is necessary when required. Actively sharing real-world customer experiences ensures accurate and efficient explanations of technical details, functional principles, and applicable scenarios.
- Product pricing categories: Sales should not discriminate based on order size, but should focus on cost-effectiveness and price-performance ratio to provide customers with the best solution.
- Customer relationship maintenance: Focus on the humanistic and personalized needs of customers, be patient and tolerant towards customers, communicate with customers as a friend, respect customers' choices, and never maliciously slander customers or competitors.
- Foreign trade process: Our company has ten years of export experience and does not conduct trials with customers, which can effectively reduce communication time and export risks.
Sales Service:
Order production and delivery processing: After the deposit is paid, the order will be placed at the factory. For the order production materials list, production standards, production delivery date, sampling inspection during production, post-production quality inspection, quantity list, foreign trade packaging, container loading standards, including the placement and storage of outsourced products, and coordination of loading and unloading, etc., our company will provide customers with a detailed and illustrated presentation based on the nature of the order, adhering to the principles of meticulous and flexible production management.
After-sales Service:
- Our products are all high-priced items. During the pre-sales consultation stage, we strive to communicate with customers to the greatest extent possible and clearly understand their true needs, provide technical answers, and select solutions. Due to the special nature of exports, we try our best to avoid situations where returns and exchanges increase costs and consume customers' time. If any problems arise, our company will actively participate in resolving them.
- For product technical support, such as installation instructions, operation videos, remote diagnostics, and online Q&A, our contact personnel must respond promptly. We have a service evaluation scoring system for these personnel, with clear rewards and penalties.
Visualized Checklist for the Entire Procurement Process
Process Content | Process Requirements |
1.Inquiry & Consultation | Confirm dimensions, layout, and local building codes with the client to clarify the project scope and functional requirements |
2. Scheme Confirmation | Provide 2D floor plans and 3D renderings, along with a preliminary quote and materials list |
3.Commercial Contract | Sign sales contracts and pro forma invoices; clearly define international trade terms, delivery dates, and after-sales tracking |
4.50% deposit Required | Deposit payment required, along with a formal confirmation of receipt and an estimated production timeline |
5.Production | Weekly production progress updates, including photos and videos of random inspections, are sent to ensure timely production progress |
6.Quality Control Inspection | Product quality inspection, such as checking the thickness of the steel strip and whether the square tube is cracked, etc. For customized products, sampling or pre-assembly testing before shipment is required |
7.50% of the Balance Must be Paid. | Once the order is completed and the quantity has been verified, a QC report will be sent to the customer. The delivery date will be confirmed with the customer, and loading can be arranged once payment is received |
8.Shipping | Confirm the packaging method with the customer beforehand, and provide loading photos and container tracking numbers |
9.Order Tracking/After-sales Service | Send shipping documents (bill of lading, bonded document, etc.) and installation manuals/videos, and provide 24-hour technical support for on-site assembly |
Integrated Housing Inspection Section and Standards
Container Inspection Contents and Standards
Frame Inspection
Assembly Process Inspection
Functional Inspection and Finished Product Inspection
Integrated Housing Packaging and Container Loading Details
Display of the Detachable Container House, Detachable Flat Pack Container House, and Packaging Methods
Display of the Packaging and Container Loading of the Flat Pack Container House and Folding Flat Pack Container House
Display of the Packaging and Container Loading of the Folding Container House
Display of the Packaging and Container Loading of the Dual-wing Folding Expandable Container House
Container Loading Standards
Taking photos: 1. Photograph the license plate number of the container truck and verify it with the booking information.
2. The container number is usually located in the upper right corner of the container.
3. Take photos of the empty container and the container number on the side to ensure accuracy.
4.Enter the container, take photos, and check for light leaks or damage.
5.When the goods are halfway loaded into the container, photos should be taken for documentation.
6.After the goods were loaded, take another photo of the container fully loaded.
7.Photograph of the container after the right door is closed.
8.Photograph of the container after the left door is closed.
9.Take a photo of the seal and confirm that the seal number matches the reservation information.
Precautions:
1.Ensure that the container's license plate number, container number, seal number, and seal status accurately match the booking information.
2.The interior of the container must be free of light leaks and damage. Any abnormalities should be reported to the freight forwarder immediately.
3.Container loading should be completed as quickly as possible to avoid late fees.
4.As required by the container truck driver, promptly fill in the relevant information.
Frequently Asked Questions
Question | Answer |
1. How will the detachable container house be delivered to my address? | Answer: To save on transport space, we completely disassemble the houses and pack them into shipping containers. The 20GP shipping container can hold 7 units of detachable container houses, and the 40HQ shipping container can hold 17 units of detachable container houses. These are standard-sized containers. If customized sizes or personalized items such as interior decoration are required, the specific loading quantity will need to be calculated separately. |
2. How to install the container house? | Answer: We offer over 18 hours of online support, and you can contact us anytime via WhatsApp Voice or Video call most of the time. We also provide installation videos and manuals for your reference. |
3. How long does it take to install a detachable container house? | Answer: At the average Chinese worker's pace, a team of four can assemble at least 2 units of detachable container houses a day. However, considering the time your workers need to learn and identify the parts, we estimate that four workers can assemble 1 unit of detachable container house. Once your workers are skilled, their speed will reach the level of Chinese workers. |
4. Do you provide the installation tools? | Answer: You will need to prepare your own tools; we will provide you with a tool list. If your purchase quantity reaches a full 40HQ shipping container, I can try to apply to the company to provide you with a free set of manual installation tools. |
5. Do you have a materials list? | Answer: For import and export trade, our customs declaration and clearance are based on the entire container house, without showing the detailed names and quantities of materials. However, we will prepare a separate detailed list of materials for you. With this list, along with the installation instructions and videos, you can easily learn how to install the container house. |
6. I am concerned about material damage during transportation or installation. | Answer: Due to the uncertainties of transportation and installation, damage to parts is unavoidable. We have corresponding packaging methods for different parts to minimize the possibility of damage during transportation. For vulnerable parts, we will prepare approximately 2-5% more than the required quantity. The frame of the container house is strong enough and no extra quantity is needed; for ductile sheet metal and wall panels, any deformation can be corrected manually without affecting use. In the event of missing or damaged parts due to other non-human factors, we offer a one-year warranty period during which we can replace or replenish parts. |
7. Can you send a worker to install it for me? | Answer: Yes, we can provide these services, but there will be a charge. The specific cost will be discussed separately based on your purchase quantity and address. For smaller quantities, we usually recommend using local workers, and we will arrange for technicians to guide the installation. |
8. How can a container house withstand a hurricane? | Answer: The container house can withstand winds of up to force 8 by its own weight alone. For higher wind resistance requirements, we offer two foundation securing options: securing the container house with wind-resistant chains, or constructing a level foundation before installation and embedding iron plates at designated locations within the foundation. After installation, the container house is welded to the iron plates. |
9. How are electrical wires and water pipes installed? | Answer: Electrical wiring and plumbing are additional items, and we recommend having them installed locally as needed. You can tell us your electrical and plumbing requirements, and we can provide the materials. However, you will still need to find a local plumber to install them for you. The cost of electrical and plumbing materials will be calculated separately based on the quantity. |
10. Can this container house be moved? | Answer: Yes, it can be moved. After installation, we recommend moving the entire unit and avoiding further disassembly and reassembly. |
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For customized solutions for your container house projects, please feel free to contact us for professional services. WhatsApp &WeChat +86 15050377545 Email:anthonyleeea@gmail.com
Contact us immediately:
- CEO: SJY Housing-Anthony Li
- Email: anthonyleeea@gmail.com
- WhatsApp/WeChat: +86 15050377545
- Address: Suzhou City, Jiangsu Province, China
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SJY Integrated Housing Technology Co., Ltd.